Your satisfaction is
what we strive for. We offer a comprehensive return policy to you.
Before you want to return goods, first please contact us to discuss the
problem you are having. Most of the time we can solve the problem by
giving technical support and you needn’t to send anything back. If there
are irremediable defects with the goods, you can return them back to us
for repair or exchange.
Exchange
Non-quality Problems
In
10 days (from the date products were received), if you find the
products you choose are not satisfying you in terms of color or size, it
can be returned and replaced under the following condition. You need to
send back to us the products in original package (you will pay the
shipping fees). The products should have not been used (except tryout).
When we receive the products sent back intactly, we will replace it with
new ones and ship them back to you. The shipping fees for the replaced
products that we ship to you should also be charged of you. Before
sending the items for replacement, please transfer,the supplymentary
shipping cost for turning back the replaced items from us first. As soon
as the payment completed, will we replace the items sent from you.
Quality Problems
In
10 days (from the date products were received), if you find the
products with quality problems (Non-human factors or non-resistant
external damage), it can be returned and exchanged. You need to send
back to us the products in original package (you will pay the shipping
fees). When we receive the products sent back intactly, we will replace
it with new ones and ship them back to you again. We will pay the
shipping fees for the replaced products that we ship to you. (Note: It
is our quality-control professional that give a final judgement on
whether the quality problems are caused by personal factors or
non-resistent external damage. The purchased products will not be
repaired, replaced nor returned for free if its quality problems are
caused be human factors or avoidable damage.)
Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
In
5 days (from the date products were received), if you request returning
the purchased items because of the reasons above, you need to send back
to us the products in original package (you will pay the shipping
fees). When we receive the products sent back intactly, besides the
shipping fees, we will also deduct a certain amount of handling fee
based on your order total amount and give you a partial refund--about
85%.
Return and full refund
In
5 days (from the date products were received), if you find the products
with quality problems, it can be returned and refunded. You need to
send back to us the products in original package (you will pay the
shipping fees). When we receive the products sent back intactly, we will
give you a full refund of the purchased item (shipping fee not
included). (Note: It is our quality-control professional that give a
final judgement on whether the quality problems are caused by personal
factors or non-resistent external damage. The purchased products will
not be repaired, replaced nor returned for free if its quality problems
are caused be human factors or avoidable damage.)
If you have any questions, please email our Customer Service:new-jerseys@hotmail.co.uk, we will offer you the return details.
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